DeterminedVAT Privacy Terms Security

DeterminedVAT — Terms of Service

Last Updated: April 25, 2026

These Terms of Service ("Terms") govern your access to and use of the DeterminedVAT tax determination platform ("Service") provided by DeterminedAI, LLC, a Delaware limited liability company ("Company", "we", "us", "our"). By accessing or using the Service, you ("Client", "you", "your") agree to be bound by these Terms.

1. Service Description

DeterminedVAT is a tax determination and compliance platform for business transactions. The Service includes:

2. Tax Content and Calculations

2.1 Nature of Service

The Service provides tax calculation tools based on tax rules and rates maintained in our database. The Service does not constitute tax advice, legal advice, or accounting advice. We are a technology provider, not a tax advisory firm.

2.2 Tax Rate Data

We maintain tax rate data for supported jurisdictions and update it periodically. While we make commercially reasonable efforts to keep rates current and accurate, we do not guarantee that tax rates, rules, or classifications in the Service are complete, current, or error-free at any given time. Tax laws change frequently, and there may be delays between a legislative change and its reflection in our system.

2.3 AI-Assisted Classification

The Service uses artificial intelligence to assist in classifying products and services for tax purposes. AI classifications are provided as recommendations and must be reviewed and approved by the Client before use in production transactions. The catalog approval workflow exists specifically for this purpose. Once a Client approves a classification, the Client accepts responsibility for that classification.

2.4 Client Responsibility for Tax Compliance

The Client is solely responsible for:

(a) The accuracy and completeness of all data submitted to the Service, including but not limited to product descriptions, transaction details, customer information, and tax identification numbers;

(b) Reviewing, validating, and approving all product and service classifications generated by the AI characterization engine before use in production;

(c) Verifying that tax determination results are appropriate for the Client's specific business circumstances, industry, and applicable regulations;

(d) Maintaining current and accurate VAT/GST registrations in all jurisdictions where the Client has tax obligations, except to the extent the Client has purchased Managed Registration Services for a specific jurisdiction, in which case Section 2.5 governs the agent relationship for that specific submission;

(e) Filing all required tax returns and remitting all taxes owed to the appropriate tax authorities;

(f) Configuring ERP tax code mappings correctly for the Client's specific ERP system and chart of accounts;

(g) Monitoring for changes in tax law that may affect the Client's tax obligations and updating their configuration accordingly;

(h) Consulting with qualified tax professionals regarding the Client's specific tax positions and obligations.

The Client acknowledges that it bears the ultimate legal responsibility for the correctness of its tax filings and payments to tax authorities, regardless of the calculations provided by the Service.

2.5 Managed Registration Services

When the Client purchases Managed Registration Services for a specified jurisdiction, the following terms apply in addition to (and where in conflict, in modification of) Section 2.4 with respect to that specific submission:

(a) Limited agent appointment. The Client appoints the Company as its limited agent for the sole purpose of preparing and submitting the specified non-resident VAT/GST registration application to the named tax authority. This appointment is limited in scope to the single registration submission identified in the Client's order and does not extend to ongoing tax advisory services, periodic return preparation, audit representation, or any other interaction with the tax authority unless the Client separately engages the Company for those services.

(b) Data attestation. The Client represents and warrants that all information provided through the registration wizard is true, accurate, and complete to the best of the Client's knowledge. The Client acknowledges that the Company will rely on this information without independent verification and that any inaccuracy or omission may result in rejection of the registration, penalties imposed by the tax authority on the Client, or invalidation of the registration after issue.

(c) Authority to bind. The individual completing the registration wizard on behalf of the Client represents and warrants that they are duly authorized to bind the Client entity to this engagement and to the data attestations described in this Section 2.5. The Company is entitled to rely on this representation without further inquiry.

(d) Authorization to make electronic declarations. The Client expressly authorizes the Company to make electronic declarations to the named tax authority on the Client's behalf in connection with the registration submission, including but not limited to: (i) the declaration that the Company has prepared the application in accordance with information supplied by the Client; (ii) the declaration that the Company has received a declaration from the Client confirming that the information provided is true and correct; (iii) the declaration that the Company is authorized by the Client to give the application to the tax commissioner or equivalent authority; and (iv) any other declarations required by the named tax authority's submission portal as a condition of accepting the application.

(e) Form of the Client's declaration. The Client agrees that the Client's click-through acceptance of these Terms, the data submitted through the registration wizard, the per-transaction confirmation tick acknowledged at checkout, and the Client's payment of the Managed-tier fee, taken together, constitute the Client's written declaration to the Company that the information provided is true and correct and that the Client authorizes the Company to act as the Client's agent for the registration submission. No additional wet-signature engagement letter or paper authorization is required for the Managed Registration Services to take effect.

(f) No guarantee of outcome. The Company will use commercially reasonable efforts to submit the registration accurately and within the tax authority's typical processing timelines. The Company does not guarantee that the tax authority will approve the registration, that any specific timeline will be met, that the registration number issued will be in any particular form, or that the Client will not be required to respond to subsequent authority queries, supplementary document requests, or audits arising from the application.

(g) Records retention. The Company will retain a record of the Managed Registration Services engagement, including the click-through acceptance event, the data submitted through the wizard, the per-transaction confirmation, the version of the Terms accepted, and any correspondence with the tax authority that the Company is party to, for a minimum of seven (7) years to support tax authority audits and the Client's recordkeeping obligations.

(h) No tax advice; right to decline. Managed Registration Services do not constitute tax advice. The Client remains responsible for determining whether the registration is appropriate for the Client's circumstances, including whether the Client's supplies meet the threshold or scope of the named regime. The Company may, in its reasonable judgment, decline to submit a registration if the data provided appears clearly incorrect, fraudulent, sanctioned, or outside the scope of the named regime, in which case the Managed-tier fee will be refunded.

3. Accounts and API Access

3.1 Registration

You must provide accurate, complete information when creating an account. You are responsible for maintaining the confidentiality of your API keys and account credentials.

3.2 API Usage

Access to the Service is provided via API. You agree to use the API in accordance with our published documentation and rate limits. You shall not attempt to circumvent rate limits, reverse-engineer the Service, or use the API in any way that could damage or impair the Service.

3.3 Acceptable Use

You shall not use the Service to:

4. Data and Privacy

4.1 Client Data

You retain ownership of all data you submit to the Service ("Client Data"). We process Client Data solely to provide the Service and as described in our Privacy Policy.

4.2 Data Processing

We process transaction data, product catalogs, customer information, and related data as necessary to perform tax calculations. We act as a data processor on your behalf. For EU personal data, our Data Processing Agreement applies.

4.3 Audit Logs

The Service maintains audit logs of all tax determinations. These logs are retained for a minimum of 7 years to support tax audit requirements. You may export your audit logs at any time.

4.4 Confidentiality

We treat all Client Data as confidential. We will not disclose Client Data to third parties except: (a) as necessary to provide the Service; (b) as required by law; (c) with your prior written consent.

5. Service Levels and Support

5.1 Availability

We target 99.9% uptime for the Service API, measured monthly, excluding scheduled maintenance. This is a target, not a guarantee, unless a separate Service Level Agreement has been executed.

5.2 Support

Support is provided via email and our documentation portal. Response times depend on your subscription tier.

6. Fees and Payment

6.1 Pricing

Fees are based on your selected subscription plan and usage (number of tax determinations per month). Current pricing is published on our website.

6.2 Payment Terms

Fees are billed monthly in advance. Payment is due within 30 days of invoice date. We reserve the right to suspend access for overdue accounts after providing 14 days' written notice.

6.3 Taxes

Our fees are exclusive of taxes. You are responsible for any taxes applicable to your purchase of the Service (other than taxes on our income).

7. Intellectual Property

7.1 Service Ownership

The Service, including its algorithms, software, data models, tax rules engine, and documentation, is owned by the Company and protected by intellectual property laws. Nothing in these Terms transfers ownership of any intellectual property to you.

7.2 License Grant

Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable license to access and use the Service via the API for your internal business purposes during the term of your subscription.

7.3 Feedback

If you provide suggestions, feedback, or ideas about the Service, we may use them without restriction or compensation.

8. Warranties and Disclaimers

8.1 Limited Warranty

We warrant that:

(a) The Service will perform materially in accordance with our published documentation;

(b) We will use commercially reasonable efforts to maintain current tax rate data for supported jurisdictions;

(c) We will process Client Data in accordance with our Privacy Policy and applicable data protection laws.

8.2 Disclaimer

EXCEPT FOR THE LIMITED WARRANTY ABOVE, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

(a) ANY WARRANTY THAT TAX RATES, RULES, CLASSIFICATIONS, OR CALCULATIONS ARE ACCURATE, COMPLETE, OR CURRENT;

(b) ANY WARRANTY THAT THE SERVICE WILL MEET YOUR SPECIFIC TAX COMPLIANCE REQUIREMENTS;

(c) ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT;

(d) ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

THE CLIENT ACKNOWLEDGES THAT TAX LAW IS COMPLEX, JURISDICTION-SPECIFIC, AND SUBJECT TO FREQUENT CHANGE. NO AUTOMATED SYSTEM CAN GUARANTEE PERFECT ACCURACY IN ALL CIRCUMSTANCES. THE CLIENT SHOULD MAINTAIN APPROPRIATE INTERNAL CONTROLS AND PROFESSIONAL TAX ADVISORY RELATIONSHIPS INDEPENDENT OF THE SERVICE.

9. Limitation of Liability

9.1 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9.2 Exclusion of Damages

IN NO EVENT SHALL WE BE LIABLE FOR:

(a) ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;

(b) ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY;

(c) ANY TAX PENALTIES, INTEREST, OR ADDITIONAL TAX ASSESSMENTS IMPOSED BY ANY TAX AUTHORITY;

(d) ANY COSTS OF SUBSTITUTE GOODS OR SERVICES;

(e) ANY DAMAGES ARISING FROM YOUR RELIANCE ON TAX CALCULATIONS WITHOUT INDEPENDENT VERIFICATION;

REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR WHETHER WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.3 Tax Authority Assessments

For the avoidance of doubt, you acknowledge and agree that:

(a) The Company is not responsible for any tax assessments, penalties, interest, or fines imposed on you by any tax authority;

(b) The Company does not assume any responsibility for the Client's tax filings, registrations, or payment obligations;

(c) The Client's use of the Service does not transfer the Client's tax compliance obligations to the Company;

(d) The Client remains the taxpayer of record in all jurisdictions and bears all associated obligations.

10. Indemnification

10.1 Client Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any claims, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from:

(a) Your use of the Service;

(b) Your breach of these Terms;

(c) Your violation of any applicable tax law or regulation;

(d) Any dispute between you and a tax authority regarding tax positions informed by Service calculations;

(e) Any third-party claim arising from your products, services, or business activities.

11. Term and Termination

11.1 Term

These Terms are effective when you first access the Service and continue until terminated.

11.2 Termination

Either party may terminate the subscription with 30 days' written notice. We may suspend or terminate your access immediately if you breach these Terms.

11.3 Effect of Termination

Upon termination: (a) your API access will be revoked; (b) you may export your data for 30 days following termination; (c) after the export period, we will delete your Client Data in accordance with our data retention policy, except for audit logs retained per Section 4.3.

11.4 Survival

Sections 2.4 (Client Responsibility), 2.5 (Managed Registration Services — specifically the data attestations, authority-to-bind representation, indemnification flow, and records retention), 8 (Warranties and Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), and 12 (General) survive termination.

12. General

12.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

12.2 Dispute Resolution

Any dispute arising from these Terms shall first be submitted to good-faith negotiation for 30 days. If unresolved, disputes shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Wilmington, Delaware, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction.

12.3 Modifications

We may update these Terms from time to time. Material changes will be communicated via email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

12.4 Severability

If any provision is found unenforceable, the remaining provisions remain in effect.

12.5 Entire Agreement

These Terms, together with the Privacy Policy and any executed Data Processing Agreement, constitute the entire agreement between you and the Company regarding the Service.

12.6 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

12.7 No Waiver

Our failure to enforce any provision does not waive our right to enforce it later.

12.8 Contact

For questions about these Terms, contact us at:

DeterminedAI, LLC Email: jbburns@determinedai.co Security disclosures: security@determinedai.co Registered office: c/o Harvard Business Services, Inc., 16192 Coastal Highway, Lewes, DE 19958, United States

By using DeterminedVAT, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.